PROJECT MANAGEMENT

As a trusted service partner, Telserv’s project management team ensures the successful installation of your communications solution. We understand the challenges involved in planning, installing and maintaining enterprise communications systems. Whether the scope of your project involves a simple upgrade, or a more complex multi-site deployment, we will assist you every step of the way.




Services Include:

Reviewing requirements with client and conduct site surveys
Managing multiple equipment manufactures and communications providers
Working with construction crews, moving companies and installation crews
Providing training and follow-up services
Single source for internal and external account issues
Coordinates with Telserv NOC and Field Engineers to develop and implements account specific SLA’s
Ownership of Telserv escalation process associated with a business-impacting issue, problem resolution, root cause analysis, and the implementation of continuous process improvement
Identifies SLA impacts on contract service metrics to all appropriate Telserv personnel
Conducts Job Cost reviews with assigned strategic account as well as internal coordination
Works with the Telserv Account Executive on account strategy and roadmap discussions specific to that account

       To speak with a representative
     Call 866-483-5737


To learn more about our partners or take advantage of our solutions:


CONTACT US: 866-483-5737





 

  
   
  1. Tel: (860) 740-3600
  2. Fax: (860) 740-3633
  3. Email to: info@telserv.com
  4.  
  5. Address:
  6. 7 Progress Drive
  7. Cromwell, CT 06416