Support for Telserv Customers

Telserv understands the importance of prompt, reliable service that organizations expect. You can depend on Telserv to constantly to meet and exceed those expectations.

Support services are the core of Telserv’s service offering, these include:

  • 24 x 7 Incident Response Service
    • Minimal Downtime - Telserv’s 24 x 7 monitoring center knows before you do.
    • Remote Support Services - Incidents addressed remotely without delay within minutes of a problem surfacing.
    • Onsite response - In some cases Field Services could be onsite in as little as one hour responding to an incident.
  • Telserv’s Technical Support Desk - Certified, experienced professionals ready to assist you with your questions.
  • Telserv’s Field Service Organization - Professional, experienced, personable field technicians and engineers, embody Telserv’s commitment to excellent service.

Telserv Supports:

  • Nortel Enterprise PBXs, Hybrid/IP Communications Systems and Key Telephone Systems
  • Nortel / Microsoft Unified Communications Solutions
  • Call Center and Interactive Voice Response Systems.
  • Call Recording Solutions
  • Small, Medium and Enterprise Data Networks
  • Voice & Data Cabling Infrastructure
  • Communications Carrier relationships
  • Project Management Services

Support & Maintenance Contract Services

Telserv offers support & maintenance contract services to ensure your downtime or problem time is at a minimum.

Need more information?

If you would like further information on obtaining a maintenance agreement with Telserv, please call us at (866) 483-5737 or complete our online form and we can provide a complete communications service quote.